Job Description

Job Description

POSITION SUMMARY

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Supports the General Sales Manager in all aspects of retail operations, including sales performance, team leadership, visual merchandising, and customer experience. This developmental role prepares candidates for future General Sales Manager responsibilities through hands-on leadership experience and operational management.

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KEY RESPONSIBILITIES

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Sales Performance & Operations Management

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• Oversee daily showroom operations across all departments under General Sales Manager direction
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• Monitor and analyze sales metrics including margins, volume, quotas, and closing ratios
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• Recommend strategic sales goals and performance improvement initiatives
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• Generate and submit operational reports in a timely and accurate manner
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• Manage budgeted administrative costs including payroll and operational supplies
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Leadership & Team Development

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• Provide exemplary leadership to sales, guest experience, and visual presentation teams
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• Coach and mentor team members to achieve individual and collective success
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• Participate in recruiting, hiring, onboarding, and training processes
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• Foster a positive, professional, and collaborative team environment
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Customer Experience & Service Excellence

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• Partner with General Sales Manager to resolve escalated customer concerns beyond Guest Experience Manager authority
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• Ensure exceptional customer service standards across all touchpoints
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• Support implementation of company customer service initiatives and protocols
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Visual Merchandising & Store Presentation

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• Collaborate with Visual Presentation Manager on strategic product placement and merchandising
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• Ensure showroom presentation aligns with company standards and seasonal directives
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Communication & Compliance

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• Communicate policy changes, updates, and critical information to all team members
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• Document procedures, tasks, and operational activities comprehensively
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• Maintain timely and effective communication across all organizational levels
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• Ensure compliance with company policies, procedures, and operational standards
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Additional Responsibilities

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• Support special projects and initiatives as assigned
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• Perform other duties essential to business operations
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REQUIRED QUALIFICATIONS

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Education

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• High School diploma preferred 
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• Bachelor’s degree in business administration, Retail Management, Marketing, or related field  preferred
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Experience

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• Demonstrated success in retail sales environment  preferred
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• Minimum 1 year of retail management or supervisory experience  preferred
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• Proven track record of meeting or exceeding performance expectations in current role
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Knowledge & Skills

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• Comprehensive understanding of company Mission Statement, Core Values, Customer Belief System, Differentiators, and operational Disciplines
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• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
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• Strong analytical skills with ability to interpret sales data and metrics
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• Exceptional verbal and written communication abilities
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• Advanced team building and interpersonal skills
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• Effective coaching and mentoring capabilities
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Performance Standards

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• Current performance must meet or exceed company expectations
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• Successful completion of company orientation and training program
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• Travel: Occasional travel may be required for training, meetings, or temporary assignments
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COMPETENCIES FOR SUCCESS

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Leadership Excellence

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• Inspires and motivates team members to achieve outstanding results
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• Leads by example with integrity and professionalism
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• Creates accountability while fostering supportive environment
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Business Acumen  

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• Understands retail operations, financial metrics, and performance drivers
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• Makes data-informed decisions to optimize results
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• Balances customer experience with operational efficiency
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Customer Focus  

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• Prioritizes exceptional customer service in all interactions
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• Resolves issues with professionalism and urgency
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• Builds lasting customer relationships
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Adaptability & Growth Mindset  

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• Embraces change and new challenges
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• Continuously seeks learning and development opportunities
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• Demonstrates flexibility in dynamic retail environment
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Communication & Collaboration  

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• Communicates clearly, professionally, and effectively across all levels
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• Builds strong working relationships with peers and leadership
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• Actively listens and responds to feedback
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WORKING CONDITIONS

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• Retail showroom environment
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• Extended periods on sales floor interacting with customers and team
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• Office work for administrative tasks and reporting
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• Variable schedule including nights, weekends, and holidays
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At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to deliver exceptional customer experience. That's why Ashley Furniture is #1 in our industry. 

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Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business. 

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Apply today and find your home at Ashley! 

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Compensation: Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related factors. You will be paid an hourly rate of $18.51 per hour, including a commission plan. Employees are also eligible to earn bi-weekly and monthly commissions and other incentives based upon individual and store sales performance.  According to historical data, if store sales targets are met, employees can reasonably expect to be paid between $17,250 and $30,000 in commissions and other incentives annually, depending on individual sales performance and store sales volume.”

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Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company. 

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Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which include Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours paid vacation and 40 hours of California Paid Sick Leave.

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Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made based on an individual’s skills, qualifications, merit, and business need. 

Job Tags

Hourly pay, Temporary work, Seasonal work, Work at office, Flexible hours, Night shift,

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