Job Description

Job Overview

We are looking for a motivated Help Desk Analyst to join our team in Walnut Creek, California. In this Help Desk role, you will provide essential technical support in a Windows environment, assisting with troubleshooting, equipment setup, and system maintenance. This is a Contract?to?Permanent position, offering a unique opportunity to grow within the organization.

Responsibilities

• Provide Level 1 and Level 2 technical support to end?users by troubleshooting hardware and software issues.
• Help desk analyst will travel occasionally to different sites to address on?site technical needs.
• Set up and configure workstations, including peripherals such as printers and scanners.
• Replace and update computer systems as part of regular maintenance or troubleshooting.
• Perform desktop imaging and ensure proper configuration of Windows 10 systems.
• Assist with computer imaging and deployment processes in line with company standards.
• Maintain accurate documentation of technical procedures and resolved issues.
• Collaborate with team members to ensure IT operations run smoothly across multiple locations.

Qualifications

• Proficiency in using and troubleshooting Windows 10 operating systems.
• Experience with computer imaging and deployment processes.
• Familiarity with desktop imaging tools and techniques.
• Strong problem?solving skills and the ability to work independently.
• Excellent communication skills to effectively assist end?users.
• Willingness to travel occasionally between different work sites.
• Attention to detail and ability to manage multiple priorities.

Additional Information

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

Software Development

Job Tags

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