Job Description

Join to apply for the Office Manager role at Betty Jean Kerr People's Health Centers

Manage daily front office and call center operations within the Behavioral Health department, providing guidance and support to team leads, front office associates, customer service representatives, and Medicaid specialists. This role serves as the high?level point of contact for patients, families, and interdisciplinary care teams, ensuring a welcoming, confidential, and trauma?informed patient experience. The manager oversees multi?site patient access, patient registration, scheduling, insurance verification, and intake workflows specific to behavioral health services. He/she assists with staff training and onboarding and promotes compliance with HIPAA and organizational policies, balancing face?to?face supportive responsibilities with administrative duties to maintain accuracy, consistency, and high?quality support.

Responsibilities

• The Office Manager is responsible for supervising and providing day?to?day support, overall direction, planning, and organization of the Customer Service Representatives, Front Office Leads, Front Office Associates, and Medicaid Specialist for our Adult and Children Outpatient Clinics.
• Provides and implements strategies to meet the needs of a diverse population, guiding appointment scheduling, patient registration, and monitoring the reception area for the Adult and Children Outpatient Clinics.
• Works with internal team members such as providers, clinical supervisors, clinical managers, nursing staff, security, and maintenance to ensure collaborative communication during client care experiences.
• Ensures the authorized release of patient/client information and manages the tracking of all release requests.
• Develops and manages educational training for Front Office Associate Leads, Front Office Associates, Customer Service Representatives, and Medicaid Specialists.
• Monitors front office performance, identifies workflow gaps, and recommends process improvements to enhance efficiency and patient experience.
• Ensures compliance with HIPAA, 42 CFR Part 2, and organizational privacy, consent, and release of information policies.
• Collaborates with the multidisciplinary team, care coordinators, and leadership to support clinic flow and patient access.
• Addresses patient inquiries, concerns, or complaints related to front office services and escalates issues as appropriate.
• Provides administrative oversight for Medicaid specialists.
• Provides direct front desk coverage as needed to ensure adequate staffing and continuity of operations.
• Maintains weekly and monthly reporting and data for call center and front office such as CVS/POS, client no show, registration details, expired annuals, kept appointments without charges, non?Medicaid, and Call Center (RingCentral).
• Supports as a key participant on the agencys zero?suicide implementation team.
• Attends weekly and monthly meetings as required.
• Performs any additional duties within scope required for client care and organizational growth.

Requirements

• Successfully complete an associate, bachelors, or masters degree, or hold an equivalent combination of education and experience.
• 23 years of experience managing medical records.
• 23 years of experience supervising others.
• Experience working in a medical or community mental health center is preferred.

People's Health Centers Family of Companies does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, or any other protected class.

Seniority Level

Mid?Senior Level

Employment Type

Full?time

Job Function

Administrative

Industries

Hospitals and Health Care

Location: St?Louis, MO | Salary: $70,000.00$80,000.00 | Post date: 1?day ago

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