Job Description

Job Description

Company Description

NeuroClinic and Assessments, LLC is a private neuropsychology and psychology practice serving Lake and McHenry Counties in Illinois. We specialize in neuropsychological assessment for adolescents, adults, and older adults, and provide psychotherapy tailored for adults and older individuals. Our team is dedicated to delivering professional, high-quality, and compassionate mental health care.

Role Description

We are seeking a full-time, on-site Office Manager to support our McHenry, IL and Schaumburg, IL locations. The Office Manager oversees daily office operations, supports administrative and clinical workflows, manages office equipment, provides exceptional customer service, and coordinates scheduling. Additional responsibilities include maintaining records, facilitating communication, and ensuring an organized and efficient work environment.

Responsibilities

Office management

• Provide administrative support to the business owner, including task management and prioritization.
• Oversee schedules, including testing coordination and distribution of report-related tasks.
• Monitor tasks from providers and students, issuing reminders and ensuring timely completion.
• Distribute completed reports via fax, patient portal, or mail.
• Maintain appropriate office supplies and coordinate printing of testing materials.
• Track and ensure compliance with legal, ethical, and professional requirements.
• Supervise, train, and support administrative staff while fostering a collaborative and professional team culture.

Reception

• Greet patients and ensure a welcoming, supportive experience.
• Facilitate completion of intake paperwork and obtain necessary signatures.
• Request medical records from outside providers as needed.
• Scan and upload appointment and testing materials into the appropriate systems.

Scheduling

• Manage incoming phone calls, schedule appointments, and address questions about policies, billing, and insurance.
• Coordinate and schedule communication with other healthcare providers.

Insurance and Billing (training available)

• Verify insurance coverage and determine applicable copays.
• Collect deposits and discuss payment options with patients.
• Submit insurance claims and enter payments into our Electronic Medical Record (EMR) system.
• Generate and send patient statements and follow up on outstanding balances.

Qualifications

• Strong communication and customer service skills, with the ability to engage clients and staff professionally.
• Experience in administrative support or office management roles.
• Highly organized, detail-oriented, and proactive in identifying needs and solutions.
• Ability to manage schedules, maintain records, and ensure operational efficiency.
• Strong problem-solving abilities.
• Proficiency in using and maintaining office equipment and office management software.
• High school diploma or equivalent required.

What we offer:

• Compensation tailored to experience
• Benefits package including health insurance, disability, and 401k.
• Paid vacation & holidays.

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