Job Description

Tour Guide & Retail Sales

Department: Retail

Reports To: Director of Sales

Location: Pleasant Grove, Utah

Employment Type: Part-Time 10 - 15 hours a week.

Hourly Rate: $20

Position Summary

We are seeking an engaging, knowledgeable, and customer-focused Tour Guide to lead visitors through our facility, share our story, and deliver a memorable, high-quality guest experience. The ideal candidate is outgoing, reliable, comfortable speaking to groups, and passionate about hospitality. Have knowledge and interest in spirits, distilling and mixology.

Key Responsibilities

• Welcome guests and lead guided tours with energy, professionalism, and enthusiasm.

• Communicate the companys history, mission, processes, and products in a clear and compelling manner.

• Ensure tours run on schedule and maintain excellent pacing and flow.

• Provide accurate information and answer guest questions confidently.

• Maintain safety standards and ensure guests follow all facility guidelines.

• Assist with tastings, demonstrations, and onsite events (if applicable).

• Support retail operations, including product recommendations and basic sales transactions.

• Gather and report visitor feedback to help improve the guest experience.

• Maintain a clean, organized, and welcoming tour environment.

• Check State Ids to be 21+ compliant and upsell products within retail.

Required Qualifications

• Strong verbal communication and public speaking skills.

• Outgoing, friendly, and comfortable engaging with a wide range of people.

• Ability to learn and retain detailed information about company history, processes, and products.

• Professional appearance and demeanor.

• Reliable, punctual, and able to work independently.

• Ability to stand/walk for extended periods.

• Must be willing to be TIPS certified to serve alcohol samples.

Preferred Qualifications

• Previous experience in hospitality, customer service, performance, or education.

• Experience leading groups or conducting presentations.

• Interest in alcohol process and cocktails.

• Cocktail knowledge and teaching is a plus.

Work Schedule

Weekends and nights as needed. Hours needed 10 to 15 hours per week.

Flexible availability for events or private tours.

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